Frequently Asked Questions
Everything you need to know about your eufy smart home experience.
What is the standard shipping timeframe for eufy products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Does eufy offer a warranty on smart home devices?
Yes, we provide a limited warranty on all hardware products. Most items come with a 12-month or 24-month warranty covering manufacturing defects from the date of purchase.
What is your return policy for unsatisfied customers?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund.
Are there any monthly subscription fees for eufy security cameras?
One of the core benefits of eufy is that we focus on local storage. Most of our security products do not require a monthly subscription fee to access basic features or view recorded footage.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.