Returns & Exchanges

We offer a 30-day money-back guarantee for any reason, ensuring you have complete peace of mind with your eufy smart home and security purchases. Items must be in their original packaging and include all accessories to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and the serial number of the device.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 3.
  Pack and Ship

  Securely pack the item in its original box, include all cables and manuals, and attach the provided shipping label to the outside of the package.

• 4.
  Refund Processing

  After our warehouse receives and inspects your returned unit, your refund will be processed back to your original payment method within 7-10 business days.